Online Privacy Policy

Thank you for visiting this website (this “Site”), which is owned and operated by A1 Super Services (“A1 Super Services,” “we,” “us,” and “our”).

Effective Date

January 18, 2024

Scope of This Policy

This privacy policy applies only to information collected through the websites owned by A1 Super Services where it is posted. It does not include third-party platforms, such as websites owned by our franchisees, social media sites, vendor pages, and websites of other entities. Additionally, it does not apply to A1 Super Services-owned platforms where this policy is not posted or information collected through other channels like phone or in-person interactions.

By installing any third-party application, you authorize it to perform actions and share information with A1 Super Services. A1 Super Services will then transmit that information through the third-party application over the Internet. A1 Super Services is not responsible for any dissemination, use, misuse, and/or disclosure of user information through this or any third-party application.

Some of the information collected through this site may be classified as “personal information,” which identifies you personally or in combination with other available information. Other information, like that gathered by cookies, may be non-personally identifiable.

This policy may be supplemented or amended by additional privacy notices (“Privacy Notices”) during information collection. For example, specific pages on this Site may include Privacy Notices providing more details about the information collected, its purpose, and your choices regarding its use. In some cases, Privacy Notices may be required to comply with privacy laws in specific countries, provinces, or states where we conduct business.

Your Consent

By using this site, you are consenting to the collection, use, disclosure, and transfer of your information in accordance with this policy (and any applicable Privacy Notices). If you do not agree with these terms, please refrain from using this site. In case you have any questions regarding this Policy or any Privacy Notice, please feel free to contact us using the contact information provided in the section below.

Our Terms of Use

This policy is an integral part of the Terms of Use governing your interaction with this Site. You can find a link to our complete Terms of Use at the bottom of each page on this Site.

Your Choices

We greatly value your ability to choose how we collect, use, and disclose your information. This policy outlines several options, such as opting out of receiving “cookies.” We may ask you to specify your preferences when you provide your information.

As per California law, this policy is required to address our response to any “Do-Not-Track (‘DNT’) signal” sent by your browser. However, due to the constantly evolving nature of technology and the lack of agreement within the industry on the interpretation of DNT signals, we cannot guarantee that we will honor DNT signals at this time.

You can change any previously expressed preferences regarding how we use your information. If you ever want to be removed from our mailing lists, please contact us using the information provided in the contact section below.

This Policy May Change

A1 Super Services reserves the right to update or modify its Policy and Privacy Notice at any time and without prior notice by posting the revised versions on this Site. These changes will apply only to the information collected after the updated Policy or Privacy Notice is posted on this Site.

By using this Site after any such change, you agree that all information collected from or about you will be subject to the terms of the updated policy. You can access the current version of this policy at any time by clicking on the “Privacy” link located at the bottom of each page in the public areas of this Site.

Information We Collect

Information You Provide Manually.

A1 Super Services collects the information that you enter manually on this site using your keyboard, mouse, or touchpad when you engage with it. For instance, we gather information when you request our services, express interest in becoming a franchisee, submit queries, or interact with different features on this site. Some of the information you provide manually may include personal details such as your name and contact information.

Information from Third-Party Social Media Platforms.

You may have the option to register, log in, or enrich your profile on this Site by allowing an automatic settlement of requested data fields with information you previously shared on a third-party social media platform (such as Facebook or Twitter). By choosing this option, you are authorizing the third-party platform to send us information, including personal details, from your profile on that platform. We treat this information with the same care as any other information you provide during registration, login, or profile enhancement.

Information from Your Browser or Device.

A1 Super Services collects information sent to us automatically by your web browser or mobile device. This data typically includes your IP address, operating system details, browser name, and version, visit timestamp, and the pages you navigate. The information received may vary based on your browser or device settings. While the data we receive from your web browser and device is usually not inherently personally identifiable, we may combine it with other information in an attempt to identify you or merge it with information that already identifies you.

Information Collected by Cookies and Other Technologies.

A1 Super Services employs “cookies” and other technologies to gather information and support specific features of this Site. These technologies are utilized to:

• Collect data about visitors’ interactions with this Site, such as the pages they visit, the links they use, and the duration of each page visit.
• Support the features and functionality of this Site, reducing the need for you to reenter information already in our database and remembering the settings you established in previous visits.
• Personalize your experience on this Site.
• Enhance our marketing efforts, including the use of targeted advertising.

The information collected through cookies and similar technologies is not inherently personally identifiable. However, we may link this information to personal details that you provide. If you prefer not to receive cookies, you can configure your browser to reject them or notify you when a cookie is placed on your device. Keep in mind that refusing cookies may limit your ability to use all the features of this Site.

Information About Third-Party Cookies

Please note that in addition to the cookies that A1 Super Services uses on this website, certain third-party websites may also use cookies for various reasons. For example, Google Analytics is a web analytics tool that helps us understand how visitors interact with our website. To learn more about Google Analytics, visit the website mentioned here.

Other third parties may also use cookies to track your online behavior over time and across other non-affiliated websites in order to deliver targeted advertisements on this website or other websites.

You have control over the information that third parties collect on our website. For example, if you don’t want information about your visit to this website to be sent to Google Analytics, you can download an opt-out browser add-on from the website mentioned here. However, please note that this add-on will not stop information from being sent to A1 Super Services.

Furthermore, suppose you want to opt out of having interest-based information collected by specific entities during your visits to this website or other websites. In that case, you can select the collection opt-out on the website mentioned here. This website has mechanisms in place for choosing whether each listed entity may collect and use data for online behavioral advertising purposes.

Please keep in mind that some third-party websites that collect interest-based information on this website may not participate in the industry-developed opt-out website. In such cases, the most effective way to avoid third-party tracking of your online behavior may be through adjusting your browser settings and deleting cookies. Also, please note that the industry-developed opt-out mechanism is device and browser-specific. If you want to opt out of having interest-based information collected by participating entities across all devices and browsers, you’ll need to follow the outlined steps for each device and browser individually.

How We Use Your Information

In general, A1 Super Services utilizes the information collected through this Site for the following purposes:

• Providing the information, products, and services you request.
• Offering effective customer service.
• Personalizing your experience when using this Site.
• Contacting you with information and notices related to your use of this Site.
• Communicating special offers and other information believed to be of interest to you, in accordance with any privacy preferences you have expressed.
• Inviting you to participate in surveys and provide feedback, in line with your privacy preferences.
• Enhancing the content, functionality, and usability of this Site.
• Understanding your needs and interests better.
• Improving products and services.
• Enhancing marketing and promotional efforts.
• Addressing security, credit, or fraud prevention purposes.
• Fulfilling any other purpose identified in an applicable Privacy Notice, click-through agreement, or other agreement between you and us.

We may transfer customer information to franchisees, service providers, vendors, and other global entities that support our business. These include providing services requested through this website, technical infrastructure services, analyzing service usage, measuring the effectiveness of ads and services, offering customer service, facilitating payments, or conducting surveys. These entities are bound by strict confidentiality obligations consistent with this privacy policy and the agreements we establish with them.

How We Share Your Information

With Third-Party Vendors. A1 Super Services collaborates with third-party vendors to support various aspects of our operations, sharing information collected through this Site. These vendors, working on our behalf, assist in designing and operating the Site, conducting surveys, and contributing to promotional efforts. As they perform these functions, they may require access to information about you. Rest assured, we work closely with these trusted vendors to ensure the secure and responsible handling of your information.

With Other Users of this Site. A1 Super Services provides you with the opportunity to share User-Generated Content (UGC) on this Site through our social networking tools. UGC, as defined in this policy, refers to content posted by you that doesn’t qualify as “Feedback” under our Terms of Use. It’s important to note that any personal information within UGC can be accessed, collected, or utilized by others.

Moreover, the UGC you submit may be employed in advertising campaigns and other promotions. Whether or not we use your name in connection with such use and whether or not we seek your consent before utilizing the content for these purposes may vary. Therefore, it’s essential to understand that there should be no expectation of privacy concerning the UGC you submit on or through this Site. Your participation is valued, and we handle your content with utmost responsibility.

With Third-Party Social Media Platforms. A1 Super Services offers functionality on this site that enables you to automatically share your actions on a third-party social media platform (like Facebook or Twitter). If you opt for this feature, individuals with access to your third-party platform profile may observe your actions, such as the products or services you’ve purchased. Consequently, it’s important to note that there should be no expectation of privacy regarding these actions.

Additionally, if you decide to link your Site profile with an account on a third-party social media platform, we may share the information in your profile with that platform. We may also utilize third-party social media platforms to present interest-based ads. In doing so, we may transform your email address into a unique value, matched by our partner company with a user on their platform. While we don’t disclose personal information to these platform vendors, they may gather insights about individuals responding to the ads we provide. Your understanding of these interactions is valued, ensuring transparency in our practices at A1 Super Services.

Within A1 Super Services Corporate Family. We may share information gathered from this Site with other entities within the A1 Super Services corporate structure. These affiliated companies are authorized to utilize your information for their individual marketing purposes in a manner consistent with the guidelines outlined in this policy. Rest assured that your information is handled in accordance with our commitment to transparency and privacy at A1 Super Services.

With our Franchisees.

We may share information collected through this Site with our franchisees, which may be permitted to use your information for their own marketing purposes and in any manner otherwise consistent with this policy.

With Other, Carefully Selected Business Partners.

Occasionally, we may share your personal information with selected third parties for marketing purposes. For instance, we may collaborate with third parties to sponsor contests or promotions, and we may share the information you provide to us to participate in the contest or promotion. However, before doing so, we will provide you with the option to “opt out” or “opt in,” as required by applicable law.

In Aggregate or De-Identified Form. We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties so they can better understand our user base. We may also share, with third parties, information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively.

As Part of a Business Transfer. Your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization or liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this policy and the privacy preferences you have expressed to us.

To Comply with Laws and Protect Our Rights and the Rights of Others. We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

As Described in a Privacy Notice or Click-Through Agreement. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this Site where you provide that information. By providing your information on that page you will be consenting to the disclosure of your information as described in that privacy notice. We also reserve the right to disclose your information as described in any click–through agreement to which you have agreed.

How We Protect Your Information

A1 Super Services takes reasonable precautions to provide a level of security appropriate to the sensitivity of the information we collect. Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.

Children’s Privacy

You must be at least 13 years old to have our permission to use this Site. We do not knowingly collect, use or disclose personal information about visitors under 13 years of age. If you are under the age of 13, please do not use this Site.

Links to Other Websites

This policy applies only to A1 Super Services-owned websites on which it is posted. A1 Super Services and its affiliates operate many different websites for different purposes and in different countries, where different laws may apply. If you visit another A1 Super Services website, please take a moment to review the privacy policy posted on that site to learn what information may be collected through that site and how it is processed.

This Site may also contain links to websites that are not operated by A1 Super Services or its affiliates. These links are provided for your reference and convenience only and do not imply any endorsement of the products sold or information provided through these websites, nor any association with their operators. A1 Super Services does not control these websites and is not responsible for their data practices.

Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.

Access to Your Information

If you would like to review, correct, and update the personal information you have provided to us through this Site, please contact us using the information provided in the section below. We will respond to your request within a reasonable time or within the time limit set out by applicable privacy law. We will use reasonable efforts to comply with your request, as required by applicable law.

Retention of Personal Information

A1 Super Services retains the personal information collected on this Site as long as necessary to provide the services, products and information you request or as permitted by applicable law.

Site Servers May Be Located Outside Your Home Country.

A1 Super Services is a U.S. corporation and this Site is intended for a U.S. audience. The servers that support this Site and on which we store the information you provide to us through this Site may be located in a country other than where you reside. U.S. data protection laws may not provide as much protection as the data protection laws in force in some other countries.

However, we will process your information in accordance with this policy no matter where our data is stored. If you are located in a country other than the United States, by using this Site you consent to the transfer of your information to the United States.

Governing Law

This policy shall be governed under the laws of the United States of America, without regard to its conflicts with law provisions.

Questions About This Policy or A1 Super Services’s Data Practices

If you have questions or concerns about this Policy, any Privacy Notice, or A1 Super Services’s data practices, please contact us by email at [email protected]. You may also contact us at: +1800-487-5662

Should you no longer wish to receive our email, please click on the unsubscribe link provided in each message received and/or contact us via telephone at +1800-487-5662 or via mail. Attn: Privacy Policy, A1 Super Services 11810 Grand Park Avenue Suite 500 – A North Bethesda, MD 20852.